Assessing the damage
Okay, so things are happening. That's good. It means your car — and hopefully your life — will soon be back to normal. But the process isn't over yet. Here's what to expect after filing your claim and describing the incident:
Assessing the damage
Working with any body shop you like
- Include your claim number on the estimate.
- The estimate will be reviewed with in 1-2 business days.*
- If approved, the payment will be issued, less your deductible.
- *Please be aware that although our goal is to work with the estimate you provide, field inspections are sometimes necessary to ensure proper vehicle repair. If a field inspection is scheduled, your adjuster will contact you to review the process.
Working with our appraisers
- Our field appraisers can inspect your vehicle at the location of your choice.
- The appraiser will contact you within 24 hours to set up an appointment.
- The appraisal report will be sent to Electric Insurance Company.
- Payment will be issued, less your deductible.
- If additional damage is found once repairs have begun, the appraiser will visit your car in the shop to confirm the need.
Working with a Direct Repair Program body shop
- Choose from a network of pre-screened, preferred repair shops.†
- Schedule your repairs immediately.
- The estimate to repair your vehicle is submitted directly to us.
- We pay the shop directly, less your deductible.
- Work is done by trained, certified staff using the most advanced equipment and tools for quick and accurate repairs.
- Every shop offers a lifetime warranty on workmanship.
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